Salesforce Multi Factor Authentication and Data Security | Rolustech

It is draining for any business to constantly live in the fear of breach of their CRM cybersecurity. In order to bring business owners to ease, Salesforce has Multi-Factor Authentication for your data. The CRM platform enables you to choose the verification method that is best suited for your organization. Once you are able to procure this feature of Salesforce, your cybercrime worries will be a thing of the past.

What is Salesforce Multi-Factor Authentication?

The first factor that the user has to provide is one that they know of, such as their username and password. The second factor is something that the user has, which may be a security key or an authenticator application. The Salesforce multi-factor authentication feature makes it difficult for acts that can pose a threat such as account takeovers and phishing attacks. Salesforce provides one of the best data security practices in the industry.

Why Do You Need Multi-Factor Authentication for Salesforce?

CRM cyber security includes factors such as a thumbprint or physical hardware that can amp up the security of your organization. The salesforce MFA requirement adds an extra layer of protection to your system that further enhances the security of your organization’s confidential data.

How to Enable MFA For Salesforce

In order to implement this cybersecurity strategy, Salesforce provides you with a variety of different tools which are as follows:

  • Dashboards and reports in order to monitor usage
  • One-time passwords (OTP) or temporary passwords can give users access to their accounts if they cannot remember their login details.

Salesforce Authenticator Application

When the user is working from a trusted location, they can also automate an extra MFA authentication step. Users can log in using their six-digit TOTP codes if their mobile does not have connectivity.

The Correct Path to MFA

You should start off with change management activities in order to prepare and encourage users to adopt MFA. You should collaborate with the support team in order to curate an access recovery process and train them to handle issues related to MFA. verification methods would then be distributed to users and MFA would be enabled for user interface logins. You should then help users register and log in with a verification method.

Gather feedback from users and keep an eye on the usage metrics to make sure that users are readily adopting MFA. you should support the operations that are ongoing and assist the users with any authentication issues that they may have been facing in order to adjust your overall security strategy.

What Salesforce Integrates with MFA

B2B Commerce Cloud

Marketing Cloud-Dataroma

Marketing Cloud-Email, Mobile, and Journeys: Just as for B2B Commerce Cloud, you can check if the verification methods are enabled and then enable MFA.

Products Built on the Salesforce Platform

User Experience for MFA

In case a user does not have a method ready when MFA is enabled, they will be prompted to register one the next time that they log in. To provide guidance to users, there will be on-screen prompts throughout the process. This makes the entire process more user-friendly.

Measure the Success of Your Rollout

The first would be to collect and evaluate feedback from users. This will involve checking in with users periodically to see their reviews and feelings regarding the MFA login requirements. Any pain points that the users need assistance with should be noted. You can use online polls, survey apps, or conduct focus groups to get this feedback.

The second way is to measure the MFA usage. Help desk tickets should be reviewed and logs should be monitored to see if there are any recurring issues that need to be resolved. The issues could be regarding registering a verification method or logging in. Usage patterns should be analyzed along with who is using which method. If there are any spikes in the data, they should be addressed. The built-in Salesforce product tools should be made use of to monitor the MFA adoption.

Support Users and Ongoing Operations


Originally published at on July 13, 2021.

A SugarCRM, Salesforce, and Magento Certified Developer & Partner Firm. Tweets on #CRM #Sales #Marketing #Social + many more.

A SugarCRM, Salesforce, and Magento Certified Developer & Partner Firm. Tweets on #CRM #Sales #Marketing #Social + many more.