Sugar Winter’20 Release: What’s New? | Rolustech

The Three SugarCRM Pillars: An Overview

Time-Aware Customer Experience Platform

No-Touch Information Management

Continuous Cloud Innovation

Major Product Enhancements

Sugar Sell

Service Products

Renewals Console

  • Higher revenue as a result of higher renewal rates
  • Shorter sales cycle and greater sales efficiencies
  • More opportunities for cross-sell and up-sell

Automation of Renewal Pipeline

Active Subscription Dashlet

Sugar Serve

New Fields in Reports

  • First Response Target/Actual
  • Hours to First Response
  • Business Hours to First Response
  • Variance From Target/Actual
  • First response SLA Met
  • First Response User
  • Average Time to First Response by Agent
  • Daily Average Time to First Response
  • First Response SLA Success rate
  • Cases That Missed the First Response SLA
  • Average Difference From Follow-up Date by Week by Agent
  • Open Cases Awaiting First Response that missed SLA
  • Open Cases Awaiting First Response within SLA
  • My SLA Success Rate
  • My Average Difference from Follow-up Date by Week

Time-Aware Case Tracking

Sugar Market

Email Bot Click Detection for Greater Marketing Efficiency

Seamless Connectivity Between Sugar Market and Other CRMs

Sugar Mobile

Tagging Records

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