Vtiger CRM VS SugarCRM: Pick a Side

The purpose of the following review is not to compare SugarCRM and Vtiger CRM exhaustively by discussing each and every feature (most of which are not even relevant to majority CRM users). The lists of all the features can be found just about anywhere. Instead in this review, we will be adopting a broader approach and only discuss the pricing, major editions, features and of course the core strengths and weaknesses of each CRM, making it easy for you to decide which CRM you should go for.

If you have got time, go ahead and read it all. However, if you think that you want to discuss your exact business processes and want to map those onto either of the CRMs or any other free/paid application that might give you the best ROI, you should consider talking to us directly.

Ok so let’s begin:

Brief Introductions of both CRMs

SugarCRM was founded in 2004 and since then it has achieved remarkable success in terms of subscription growth, venture financing, downloads, registered developers and developed apps. Due to its business performance and successful acquisitions, it enjoys a unique brand reputation in the CRM space.

Vtiger CRM

Vtiger CRM started off in 2004 as a fork version of Sugar 1.0 and developed into a mature product enjoying a global presence and more than 100,000 companies using it. In 2009, Vtiger CRM entered the cloud market with full thrust. The product has got much to offer. However, it is still overshadowed by its competitor SugarCRM in terms of visibility and scalability.

SugarCRM versions vs Vtiger CRM Editions

Open source FREE editions

SaaS/Subscription Based Editions

SugarCRM Editions

1. Basic

2. Professional

3. Enterprise

Vtiger Editions

Vtiger CRM differs from Sugar. It has three different products which include Sales, HelpDesk and the Ultimate CRM. Each of these has different editions as shown below:

SugarCRM Pricing vs Vtiger Pricing

SugarCRM and Vtiger CRM features compared

SugarCRM is designed to let businesses easily manage their entire customer lifecycle. This means the Sales team can identify opportunities and match the products with potential buyers. The Salesforce automation is straightforward when it comes to contacts, accounts, opportunities, and activities. The user-friendliness is great as well; menus, shortcuts, forms and one-click accelerators make the salesperson navigate throughout the system with ease and get the job done. Overall the sales process is designed to be ideal for sales force automation. Only a few clicks can accomplish a sales win or loss.

Vtiger CRM includes traditional CRM software tenants including sales, marketing, service and project management. Other functions include quotes management, sales order processing, inventory and billing management. Vtiger is targeted towards SMBs and it takes care of everything that small and medium-sized businesses need.

Strengths and Weaknesses of SugarCRM and Vtiger CRM

Vtiger’s Strengths

  • Some paid integrations, such as Gmail and Chrome integration, are free with Vtiger.
  • The Vtiger UI is simple and provides ease of use.
  • Vtiger’s open source CRM remains a popular choice for open source enthusiasts.

Vtiger’s Weaknesses

  • Vtiger needs to work on its visibility to remain relevant to small businesses which are experiencing rapid growth.
  • Vtiger does not provide the scalability that other similar software in this class do.

SugarCRM’s Strengths

  • SugarCRM provides great flexibility when it comes to hosting. You can host the CRM on-premise and on-demand with SugarCRM or any other cloud including Amazon EC2, Microsoft Azure or Rackspace etc.
  • SugarCRM has a strong Sugar development community which means that you can customize your Sugar for minimal costs and some services are even offered for free.
  • SugarCRM provides one of the lowest total cost of ownership in the marketplace, especially when compared to Salesforce. For a more in-depth comparison with Salesforce, check out SugarCRM vs Salesforce.

SugarCRM’s Weaknesses

  • Sugar’s pricing is for a minimum of ten users which for some small business may mean more cost.
  • The user interface in the previous versions was not much attractive but SugarCRM is working on it strongly with the new editions and is constantly evolving.

SugarCRM and Vtiger CRM: So which one should you go for?

There is another very important aspect in CRM success; that of user adoption. You should take free trials of both CRMs and see which one your users feel most comfortable with in terms of functionality and ease of use. This is because no CRM strategy can succeed if the user does not like the system in place.

Lastly, these are not the only CRMs available. Learn about more platforms in our infographic CRM comparison post.

Adopting the perfect CRM solution is absolutely worth it even though finding it takes time. Trust me, you don’t want to go through the hassle of migrating your data and training your users again and again. Businesses which choose the most optimal solution and then integrate it in their overall CRM strategy are the ones who are succeeding today.

A SugarCRM, Salesforce, and Magento Certified Developer & Partner Firm. Tweets on #CRM #Sales #Marketing #Social + many more.